Shipping Guide
Shipping rates:
Asia
- Purchase over $100: Free Shipping
- Purchase below $100: $10 USD
All other countries
- Purchase over $200: Free Shipping
- Purchase below $200: $10 USD
※ This is based on the total amount of your purchase.
- Parcels are only dispatched on business days.
- Please be informed that order placed right before day-offs and holidays in Korea may be delayed.
- Please contact our CS team if you still have not received your parcel after 2 weeks from the date tracking number is given.
[Shipping and customs]
- It takes about 7-10 business days for the products to be prepared. If you order hot items, there could be further delay in preparation. Once products are dispatched, they can be delivered at your doorsteps in about one week. (Keep in mind that delivery may be delayed due to external factors such as customs clearance, import related inspections, and etc.)
- Shipping Option: Sometimes, it may take too long to ship all the items at once due to the inventory. In such cases, we send the items that are initially ready and the others will be shipped out when they are available. Please kindly understand that this system exists only for our NANDA customers’ convenience. Customs
- International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient.
- When your selected region is required of TAX ID for customs related issues. Please input your correct TAX ID with your address.
- You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.
- Please be aware that any customs clearance related charges and customs duties are the responsibility of the customers, EVEN with the free shipping promotion orders.
- Customs policies vary widely for every country so please check with your local customs office directly to see if they do in fact apply duties and or taxes to your imports. Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
- Due to complex and ever changing customs policies we cannot guarantee the items you are ordering are permitted for import into your country. Therefore, it is important that you become familiar with the customs laws in your country before placing an order. Please check with your customs office to see if you can import the items, and if any additional licenses or permits are needed. Orders that are seized or delayed by customs are the responsibility of the customer and not Stylenanda.
- Please note that the value of free gifts are marked as its original cost, for example as $5 USD, not as free or “0”, on the commercial invoice, therefore, they may be subject to duties or any kinds of customs clearance related charges.
Exchange / Return / Refund Policy
We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.)
Any inquiries regarding the products should be made within 14 days from the day the delivery was completed.
※ Please be noted that you should put your order number in returning parcel to make the process faster.
[Exchange / Return due to customers’[change of mind]]
- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.
- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping fee is borne by a customer and the initial shipping fee deductions are applicable according to Stylenanda return policy.
[Exchange / Return policy for defective and wrongly shipped items]
- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Order list, barcode of all the items, a picture of the item, a picture of defect part]
For any exchanges/ returns of defective or wrongly shipped items
the shipping fees will be borne by Stylenanda.
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.
[Missing Items]
- If any of your item(s) is missing in your parcel, please contact our CS team within 14 days from you receive the box. When contacting us, please send us the pictures described below. (Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item)
- If confirmed of missing, we will send you the product right away, however, some products may go out-of-stock.
- All the costs related with re-sending will be borne by STYLENANDA.
- We sometimes send products seperately for our customers' favor. Please double check this on your [My page] whether your order is partially shipped.
[The followings are not eligible for returns/exchange]
- Any items reported after 14 days from the date of receiving
- Any item from which the tags have been removed, regardless of if they were defective on arrival
- Customized or handmade items
- Cosmetics being opened.
- Items having trace of scent, cigarette, perfume, use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival
- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted
[Refund policy for unclaimed packages]
- In case the customer fails to claim the package and it gets returned to Stylenanda due to [absence of addressee/wrong or insufficient address], the round-trip shipping fee based on actual shipping fee rate of each courier will be deducted from the refund.
- In some cases, depending on the shipping cost, the parcel may be discarded; those the customers will be held responsible for the loss caused and no refund will be issued.